Thank you for booking with Srilon Travel. This policy explains how cancellations, changes, and refunds are handled for tours and travel services booked through https://srilontravel.com.
Booking Confirmation
A booking is confirmed once we receive your payment (in full or as a deposit, as specified at checkout) and send you a confirmation email. Please check your booking details carefully, as some of our services depend on availability with local partners, hotels, and guides in Sri Lanka.
Cancellations by You
We offer free cancellation up to 48 hours before your tour or service start date. If you need to cancel, please contact us as soon as possible at info@srilontravel.com. Refunds are calculated based on how much notice you give:
- 48 hours or more before the start date: full refund, minus any non-refundable third-party costs already incurred on your behalf (e.g. hotel deposits, permits, or park entry fees paid in advance to our local partners).
- Less than 48 hours before the start date: no refund, as local guides, drivers, and suppliers are confirmed and paid in advance and cannot be reimbursed on short notice.
- No-shows: bookings are non-refundable if you fail to arrive or check in without prior notice.
A cancellation only takes effect once we confirm receipt of your request by email — verbal notice, missed calls, or messages sent outside our official contact channels do not count as a valid cancellation.
Some tours, peak-season bookings, custom itineraries, or packages with non-refundable deposits may carry stricter cancellation terms. Where that’s the case, those specific terms will be clearly shown on the tour page or booking confirmation, and they take priority over the general policy above.
Changes to Your Booking
If you’d like to change your travel dates, itinerary, or number of travellers, contact us as early as possible. We’ll do our best to accommodate changes free of charge where possible, though changes made close to the travel date may be subject to availability and additional costs from local suppliers.
Cancellations or Changes by Srilon Travel
Occasionally, a tour may need to be modified or cancelled due to circumstances beyond our control — for example, extreme weather, safety concerns, government restrictions, or a supplier being unable to deliver the service. In these cases, we will:
- offer a comparable alternative itinerary where possible, or
- provide a full refund for the affected portion of your booking.
We are not responsible for additional costs you incur (such as flights or visas) as a result of such changes.
Non-Refundable Items
Certain costs are non-refundable once paid, including but not limited to entrance permits, wildlife park fees, and any deposits explicitly marked as non-refundable at the time of booking.
Refund Method and Timing
Approved refunds are returned to your original payment method. Please allow up to 14 business days for the refund to appear, depending on your bank or payment provider’s processing times.
Travel Insurance
We strongly recommend that all travellers purchase comprehensive travel insurance, including cover for trip cancellation, medical emergencies, and lost belongings. Insurance can help recover costs in situations not covered by this policy, such as personal emergencies or missed flights.
How to Request a Cancellation or Refund
To request a cancellation, change, or refund, email us at info@srilontravel.com with your booking reference and the reason for your request. We’ll confirm receipt and let you know the outcome within 3 business days.
Contact Us
If you have any questions about this policy, please contact us at info@srilontravel.com.